Q. Where are your vending machines made?
A. We design and manufacture all of our vending machines at our headquarters in Shrewsbury, Shropshire (UK).
Q. Are you vending machines suitable for workplace washrooms?
A. Absolutely. With their easy operation and straightforward maintenance, our vending machines are an ideal hygiene solution for any washroom. Perfect for both the workplace and public facilities.
Q. Do your machines come with a warranty?
A. All our vending machines come with a 12 month warranty.
Q. Is there a minimum order value for ordering vending machines?
A. There is no minimum order value for machines or consumables.
Q. Do you supply vending products?
A. Yes. We supply retail packs to suit our vending machines including sanitary products, condoms and nappy packs. Please see our Vending Product page for more information.
Q. How long will it take to build a batch of machines?
A. Normal production lead time is 7-10 days for standard machines. We offer flexible delivery schedules, supplying on a call-off basis for larger orders if required.
Q. What are your typical shipping charges?
A. UK mainland shipping charges are based on a per consignment basis and are charged by weight & volume. Export orders are handled by our UK agents. Please contact us for a FREE shipping quotation.
Q. How long will the delivery take?
A. UK mainland deliveries are dispatched on a next day service. Export orders may take between 7-10 days depending on destination. Please contact us for details.
Q. I’m an international customer, can you deliver to me?
A. Yes. SVS offer worldwide shipping services to all international locations, and are pleased to offer competitive export shipping costs. Please contact us for further information.
Q. Can I request any foreign currency acceptance for my machine(s)?
A. All of SVS machines can be configured to accept foreign coinage, supplied at no extra charge on our mechanical range. Additional costs apply to electronic machines – please contact us for information.
Q. Do your vending machines accept the new £1 coin?
A. In 2014 the government announced its intention to introduce a new £1 coin, which will enter circulation in March 2017. Since then, our latest range of electronic vending machines have been manufactured with this new coin in mind.
Our E-Mini Multi-Vend and our Nappy Vending Machine have both been configured to accept both the current and new £1 coins.
Older version of our mechanical and electronic vending machines will require conversion in order to accept the new coin. Please contact our team and we’ll be happy to discuss the conversion process with you.
Q. Can I dispense more than one product using your vending machines?
A. Yes. Any of our multicolumn vending machines can be configured to dispense multiple retail packs. Our Electronic Vending Machines are a particularly popular multi-vend solution.
Q. I’ve got an unusual product that may need a bespoke machine. What should I do?
A. SVS can supply bespoke machines built to customer specifications tailored to unusual pack sizes. Get in touch with us to discuss your product today.
Q. Do I need to call an electrician or specialist to install your machines?
A. SVS recommend that machines are installed by a competent tradesperson and that all sites are fully inspected for concealed cables and pipework before installation. SVS will not be held responsible for any damage caused by incorrect installation.
Q. Can vinyl wraps be added to any of your machines ?
A. SVS offer FREE graphic design and optional commercial printing formats for larger machine wraps. Vinyl lamination offers protection to graphic displays and has a lifespan of up to 10+ years. Cheaper printing options are available – please contact us for further information.
Q. Can I provide my own artwork for the printed vinyl wraps?
A. Yes. If you’ve designed the artwork for your machine wrap, simply let us know and we can confirm the print options for you.
Alternatively, if you require a template in order to design your wrap, please contact us and we’d be happy to help.